Refund Policy
Effective as of: August 4, 2026
At Solyra® Spooky Ghost, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and exchange policy.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days, unfortunately, we cannot offer you a refund or exchange.
2. Condition of Returned Items
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All original tags, labels, and accessories must be included.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@solyraspookyghost.com with your order number and the reason for your return.
- Receive RMA: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Package Your Item: Securely package the item in its original packaging, including all accessories. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Send your package to the address provided in the return instructions.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Hygiene products (e.g., items that come into direct contact with skin or hair, if applicable, once opened).
- Personalized or custom-made items.
- Clearance or final sale items.
- Gift cards.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solyraspookyghost.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at our discretion. You may not be required to return the damaged or defective item.
8. Exchange Policy
If you wish to exchange an item for a different one (e.g., a different size or color, if applicable), please follow the return process outlined in section 3. Once your original item is received and approved, you can place a new order for the desired item. You will be responsible for the shipping costs of returning the original item and the shipping costs for the new item.
9. Late or Missing Refund Troubleshooting
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@solyraspookyghost.com.